Privacy Policy

Jelita ("we", "us", "our") operates a residential placement and tenancy coordination service based at Jalan Maarof, Bangsar, 59000 Kuala Lumpur. This Privacy Policy applies to all personal data we collect through our website at jelitam.site, through direct correspondence, and through the delivery of our services.

We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and related regulations. Where clients are located in other jurisdictions, we take reasonable steps to meet applicable local requirements.

Questions about this policy may be directed to [email protected].

We collect only the information necessary to carry out our services and to respond to enquiries. This typically includes:

• Contact details — your name, email address, and telephone number as provided via our enquiry form or direct correspondence.
• Residence preferences — neighbourhood preferences, budget, lease timeline, and household requirements shared during the consultation process.
• Tenancy documentation — for Lease Coordination clients, copies of identification and tenancy agreements as required to complete the service.
• Website usage data — pages visited, browser type, and approximate location, collected via analytics tools for the purpose of improving our website.
• Cookie data — see Section 6 and our Cookie Policy for full details.

Data is collected when you submit our enquiry form, send us an email, speak with a member of our team, or browse our website. We do not collect sensitive categories of personal data unless specifically required and consented to.

We use personal data only for the purposes for which it was collected or for closely related purposes you would reasonably expect. These include:

• Responding to enquiries and managing the residence search and placement process.
• Coordinating lease documentation, owner verification, and move-in procedures.
• Communicating service updates, tenancy milestones, and renewal reminders during an active engagement.
• Improving the quality and relevance of our website through aggregated analytics.
• Meeting legal and regulatory obligations under Malaysian law.

The legal bases we rely on are: performance of a contract (service delivery), legitimate interests (website improvement, fraud prevention), legal obligation, and — where required — your consent.

We do not sell, rent, or trade your personal data. We do not use your data for automated decision-making or profiling that has significant legal effects.

We share personal data only where necessary. Third parties who may receive data include:

• Property owners and agents — where a viewing or tenancy arrangement is being progressed, owners may receive your name and general requirements for scheduling purposes.
• Legal professionals — solicitors or tenancy administrators assisting with lease drafting or dispute matters.
• Analytics providers — Google Analytics, used for aggregated, anonymised website usage data.
• Regulatory authorities — where required by Malaysian law or a lawful request from a competent authority.

All third parties with whom we share data are required to handle it in a manner consistent with applicable data protection requirements.

We take reasonable technical and organisational precautions to protect your personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted storage of digital files containing personal data.
• Access controls limiting who within Jelita may view client records.
• Physical security measures for any paper documentation.
• Regular internal review of data handling practices.

In the event of a data breach that is likely to result in significant harm to you, we will notify you and the relevant Malaysian authority as required under the PDPA 2010 and any applicable regulations.

Our website uses cookies and similar technologies to support essential functions and to understand how visitors use our pages. Cookie categories include:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — help us understand which pages are visited and how the site is navigated.
• Preference cookies — remember settings such as your cookie consent choice.

For full details, including how to manage or withdraw consent, please see our Cookie Policy.

Under the Malaysian Personal Data Protection Act 2010, and where other applicable laws apply, you have the following rights in relation to your personal data:

To exercise any of these rights, please write to [email protected]. We will respond within 21 days of receiving your request.

Our website may contain links to external websites, property listing platforms, or reference materials. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit.

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can take appropriate steps to remove it.

We may update this Privacy Policy from time to time. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy. We encourage periodic review of this page.

For all data protection and privacy matters, please contact us directly: